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Interpersonal Conflict Experiences of Nurses

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KMID : 1003020090100020142
º¯¿µ¼ø ( Byeon Young-Soon ) - ÀÌÈ­¿©ÀÚ´ëÇб³ °£È£°úÇдëÇÐ

±è¹Ì¿µ ( Kim Mi-Young ) - ÀÌÈ­¿©ÀÚ´ëÇб³ °Ç°­°úÇдëÇÐ

Abstract

Purpose: This research was conducted, targeting to nurses working in clinical institutions to understand the difficulties and conflicts that they experience in the interpersonal relations.

Methods: Ten nurses working in the tertiary hospitals participated in the study. Data collection took place between April 18, 2009 and June 20, 2009, via unstructured interviews. Data collection and analysis were conducted simultaneously, and Colaizzi"s phenomenological method (1978) was applied for the analysis.

Results: The fundamental structure of nurses" experiences caused by interpersonal relations were shown in five categories: "the difficulties occurring when they learn new things", "the invisible connection", "verbal and attitudinal rudeness", " indifference of colleagues" and "getting matured with the conflict".

Conclusion: The result shows that the interpersonal conflicts experienced by nurses have not only negative effects such as confusion, discrimination, depersonalization and indifferences but also positive effect such as becoming matured. In this regard, it is necessary for the nursing community to pay more attention and efforts to discover the effect of interpersonal relations.
KeyWords
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Interrelation, Nurses, Qualitative research
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